Thank you for choosing MountainBlu for your vacation! Here is your MountainBlu Guest Agreement for your upcoming stay with us.
The Reservation Holder agrees to rent the Premises on the following terms and conditions. Reservation Holder warrants and represents that they are legal adults with the capacity to enter into this Agreement. This Agreement creates a temporary lodging arrangement only and does not create a tenancy, leasehold interest, or permanent residence rights. This Agreement must be signed and submitted in 48 hours of receiving or your reservation may be canceled.
Guest authorizes MountainBlu or Online Travel Agency (OTA) to charge the payment method on file for unpaid balances, damages, excessive cleaning, policy violations, missing items, unauthorized occupancy, fines assessed against the property during Guest’s stay or other charges permitted under this Agreement.
Check-In Time: Anytime after 4:00 pm EST
Check Out Time: 10:00 AM or earlier EST.
**Note: Early check in and Late Check Out could be available for an additional fee.
If you need assistance, please reach out to MountainBlu Guest Services at 706-262-4236.
Cancellation Policy:
Website:
- Full refund if cancelled 30 days prior to stay
- 50% refund before 14 days
- No refund 14 days prior or less
Online Travel Agencies (OTA) Reservations: Reservations made through third-party booking channels are subject to the cancellation policies and refund terms of the booking platform used to make the reservation. Those policies control in the event of any conflict with this Agreement.
Power/Weather Related Cancellation: No refunds for weather, road conditions, power outages, or natural events. Consider Vacation Rental Insurance for coverage. MountainBlu shall not be liable for circumstances beyond its reasonable controls but not limited to severe weather, utility interruptions, internet outages, road closures, governmental action, natural disasters, acts of God or other force majeure events.
Entry Rights: MountainBlu and authorized personnel reserve the right to enter the property for emergency purposes, maintenance, repairs, inspections, safety concerns, or to enforce this Agreement.
Summary of General Rental Policies:
- The property shall not be used by more than the number of adults and children listed in your reservation.
- All guests shall abide by MountainBlu’s good neighbor policy and shall not engage in illegal activity. Quiet hours are from 10 pm to 6 am.
- Pets are not permitted unless specifically noted in your reservation.
- Renter must be at least 21 years of age (or the specified minimum age required to rent the property, if different). Guests under the minimum age must be accompanied by a parent or legal guardian.
- No smoking is permitted anywhere on the premises.
- No commercial photography or filming is permitted on the property. Tents or other structures may not be erected. Use of charcoal grills is not allowed.
- Renter is liable for any damage to the property and agrees to accept charges to the card on file should damage occur during occupancy.
***Vacation Rental Insurance: Through Guesty Travel Insurance, guests have a two tiered option. Their Basic Plan covers 100% of trip costs for cancellations or interruptions due to 30+ covered reasons (excluding flights). Extended Plan – Basic Plan coverage with 60% Coverage for cancellations due to non-listed Covers 100% of trip costs* for cancellations or interruptions due to 30+ covered reasons; 60% coverage for cancellations due to non-listed reasons; Excluding flights *Available only for US/CAN residents. ***Subject to change.
Property Condition Reporting: Guest agrees to report maintenance issues, damages, or unsafe conditions promptly during occupancy to allow reasonable opportunity for correction.
Guest assumes responsibility for use of the property and amenities and accepts that use is at Guests’s own risk. MountainBlu shall not be liable for accidents, injuries, loss of personal property, or damages arising from Guest use except where prohibited by law.
Number of Guests/Conduct of Guests: Maximum occupancy includes all overnight guests, including children and infants unless otherwise stated in the property listing. No parties or unregistered guests. Violation of this Agreement may result in immediate termination of occupancy, removal from the property without refund, additional charges, and involvement of local authorities if necessary. Examples of violation(s) include: excessive noise, illegal activity, policy violations or community/subdivision non-compliance behavior.
Cleaning Fee(s): A non-refundable cleaning fee covers standard cleaning tasks. Guests must follow check-out procedures and leave the property in good condition. Extra cleaning, will incur an Additional Cleaning Charge of up to $50/hour (minimum one hour) charged to the credit card on file.
Amenities including hot tubs, pools, fireplaces, grills, Internet, gaming equipment, appliances, or other advertised features may occasionally become unavailable due to maintenance, weather, repairs or circumstances beyond control and do not automatically entitle Guest to compensation.
Smoking: MountainBlu prohibits smoking, marijuana use and other inhaled substances inside all properties. Tobacco/marijuana odor inside will result in a supplemental $250 Cleaning Fee.
Streaming services on TVs: Guests are financially responsible for any pay-per-view options selected during the dates of stay. Free wifi is only applicable where that amenity is listed in the rental’s listing. Internet, Wi-Fi, television services, streaming capability, and entertainment amenities are dependent on private homeowner’s preferences. These amenities are provided as a convenience where available and are not guaranteed. Upon checkout, we encourage guests to delete their streaming profile and passwords from all devices.
Marketing and Communications Permissions: Your email will be used to send periodic newsletters, promotions, and other information relating to marketing and communications. At any time, you may unsubscribe from these communications using the link at the bottom of emails or contact us directly.
Pets: For pet-friendly properties, dogs (max 2) are allowed with paid fees and must follow these rules.
Keep dogs off furniture and bedding. Pick up waste and dispose of it properly. Dogs may not be bathed indoors unless specifically permitted. Do not leave dogs unattended unless crated. IMPORTANT: Unauthorized pets may result in immediate removal, additional cleaning charges and/or termination of occupancy.
Not sure if your property is pet-friendly? Please reach out to MountainBlu’s Guest Experience Team before bringing a dog.
Items Left Behind: Please check for belongings before you leave. Left items can be mailed to you if you requested and you will be charged shipping costs plus a $25 service fee. MountainBlu is not responsible for lost or stolen items.
Criminal Activity: Prohibited. Use of the Property for any criminal activity is prohibited and may result in fines, prosecution, and/or your immediate removal from the Property. This prohibition extends to use of the Property’s internet service, if any, for criminal activity, including but not limited to unlawful downloads of copyrighted material, including movies, music, software, or other material. We may cooperate with any investigation of alleged criminal activity that occurred at the Property during your stay.
Acknowledgment: I have read and understand these policies and regulations, I acknowledge that breaking these rules may cause the loss of any remaining time in the rental unit and the loss of my payment (rental and fees). We reserve the right to evict all guests if policies are violated. I take full responsibility for any and all damage I or any of my guests or pets may cause during my occupancy. By booking, I accept all of the above terms and conditions.
Governing Law: This Guest Agreement shall be governed by Georgia law and jurisdiction is exclusively conferred on the State of Georgia.
MountainBlu
reservations@mountainblustays.com
Guest Services Phone #:706-262-4236